Double shipping charged
Posted by dautzen64
#1

I bought a badge several weeks ago, adding for shipping.

Now I just bought some event tickets, and was charged for shipping AGAIN. Why? Are the tickets going to be sent separately from the badge? Or will a credit be issued to me?

And what if I get more events before the cutoff? 

Posted by narzat
#2

The cutoff was last night at 1159pm Eastern time.  If you selected USPS priority mail, then it should all come in one packet.  Probably worth checking "My Packets" under your account on the site to see what it is saying.  If you were actually double charged and they are being shipped, then emailing customer service is your best bet.

Posted by dautzen64 narzat
#3

narzat wrote:
The cutoff was last night at 1159pm Eastern time.  If you selected USPS priority mail, then it should all come in one packet.  Probably worth checking "My Packets" under your account on the site to see what it is saying.  If you were actually double charged and they are being shipped, then emailing customer service is your best bet.

One of these days, I will have to LEAD with emailing customer service first LOL. Thanks narzat, this old man needs reminding.

I do see the tickets listed with my badge, but I did order them early this morning hoping to avoid the will call lines. But I will see what customer service says.

Posted by narzat
#4

Good luck!  I don't blame you for trying here first, customer service is busy and folks here often have quick answers :)

Posted by dautzen64
#5

Well, customer service rolled a nat 20 and have refunded the extra shipping fee. Thanks customer service team!

Now if only the good rolls had continued, and I not gotten rear-ended today…

Posted by dautzen64
#6

I just saw an email that said the refund is because nothing needs shipped, but 2 of the events have over tickets. So maybe will call will be needed!

Posted by mikeboozer
#7

Hello!

Anything ordered after June 16th is automatically sent to Will Call.

We begin printing tickets and badges to be shipped starting today and lock our system our of anything else being sent via USPS.

Mike 

Posted by hutov
#8

I just had an order but the shipping cost was much higher than expected. So sad. geometry dash lite

Posted by sweetcandysp2 hutov
#9

hutov wrote:
I just had an order but the shipping cost was much higher than expected. So sad. lewdle
No, don't be like that 

Posted by brittanyrivera
#10

You were charged for shipping twice because the badge and tickets are processed separately. You should contact customer support for a refund or credit for the extra shipping charge. For future purchases, they can advise if additional shipping fees apply or if a credit will be issued. My sister needed help with her essay and used https://oxessays.com/write-my-essay She was very pleased with the service. The writer delivered a high-quality, well-researched essay on time. It helped her achieve a good grade, and she found the entire process very smooth and stress-free. She was very happy with the overall experience and would definitely use this service again.

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#11

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Posted by jacobmaru brittanyrivera
#12

brittanyrivera wrote:
You were charged for shipping twice because the badge and tickets are processed separately. You should contact customer support for a refund or credit for the extra shipping charge. For future purchases, they can advise if additional shipping fees apply or if a credit will be issued. My sister needed help with her essay and phrases and nice s words, and she was very pleased with the service. The writer delivered a high-quality, well-researched essay on time. It helped her achieve a good grade, and she found the entire process very smooth and stress-free. She was very happy with the overall experience and would definitely use this service again.
Why complain..just contact them and tell you were charged twice. They should return the money!

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#13

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