Accessibility

Accessibility

Gen Con is dedicated to ensuring a safe, inclusive, and wellness-focused event. To achieve this, we offer various services and options for patrons with special needs.

Accessibility Services Kiosk

The Accessibility Services kiosk is between the Customer Service and Maryland Motor Lobby doors. Patrons with disabilities may use this kiosk for Will Call pickup, badge and event ticket purchases, and refunds or exchanges. Wristbands or badge stickers are available at this location to alert staff and event team members that the bearer may need additional assistance.

Accessible viewing areas for the costume parade are located at the Crossroads-Wabash intersection and next to the Hall B Event HQ.

Further accessibility information for patrons with disabilities is available on the Indiana Convention Center (ICC) website.

Gen Con Event Team Group Photo

Scooter Rental

Gen Con has partnered with Indy Scooter Rentals to provide scooters and wheelchairs at Gen Con. A limited number of scooters will be available at the show, and early reservations are recommended. The Indy Scooter Rentals booth is inside the convention center next to the Will Call kiosks on Maryland Street. For more information, call 317-855-3158.

Getting Help On Site

If you cannot reach our Accessibility Services kiosk and need further assistance while at Gen Con, please speak with a member of our Event Staff, who will be wearing black vests, or a Staff member with a Gen Con Staff lanyard. You can also approach security personnel or visit one of the Information booths located throughout the ICC for help.

Quiet Room

The Quiet Room is a comfortable place to relax and get away from the hubbub of Gen Con. Talking and other interactions with attendees are prohibited, and phones must be in silent mode. This room is located on the second floor of the ICC, room 211. The hours of the Quiet Room are Thursday through Saturday, 10 am-6 pm, and Sunday, 10 am-3 pm.

Other Reduced Noise Spaces

If a completely silent room isn't needed, there are quieter areas throughout the convention where you can take a break from high noise levels. These spaces include hotel lobbies and hallways, the Stadium Field and bleachers, and the second floor of the ICC.

ADA Services

Gen Con is committed to an accessible, inclusive experience with ADA accommodations and dedicated support for all attendees.


Gen Con Attendee in Wheelchair Interacting with Exhibitor

ADA Exhibit Hall Entrance

There is an ADA Exhibit Hall entry point at the Hall J Entrance by Exhibitor Services (around the corner from the main Hall J doors). This is also the Exhibitor entrance. It opens at 10 am every day and is accessible until 10:30 am.

Rollacrit Merch Line

To ensure accessibility for shopping official Gen Con merchandise, Rollacrit, our official merchandise partner, will have a dedicated ADA accessibility line for individuals with mobility concerns. Please visit the Rollacrit booth in the Wabash Lobby for additional information.

Hotel ADA Policy

For information on ADA-accessible rooms, see Q-Rooms’ policies here: ADA Accessible Room Requests. You can also contact Q-Rooms directly.

The Gen Con Housing Registration call center, operated by Q-Rooms, is open and will remain open until the convention ends on Sunday, August 3, 2025.

Daily Hours: 10 am – 6 pm (Eastern), Monday – Friday, except national holidays.
Call Center Phone: (317) 688-1323
Call Center Email: gchousing@q-rooms.com

ASL Interpreters

Select Gen Con-sponsored events will have a sign language interpreter available and seating for those needing extra assistance.

If an attendee is bringing their interpreter to Gen Con, please get in touch with customerservice@gencon.com for options on their attendance.

Website Accessibility

Gen Con aims to create an inclusive online experience for all visitors by ensuring these features.

Accessible Content

  • This website includes content that adheres to WCAG (Web Content Accessibility Guidelines) standards, ensuring that all information is accessible to individuals with disabilities.

Screen Reader Compatibility

  • The site is designed to be compatible with popular screen readers, allowing users with visual impairments to navigate seamlessly.

Keyboard Navigation

  • The website can be navigated using only a keyboard, ensuring accessibility for those who cannot use a mouse.

Alternative Text for Images

  • All images include descriptive alternative text, providing context for users who rely on screen readers.

Text Size Flexibility

  • Users can increase or decrease text size for better readability.

Color Contrast

  • The website design ensures sufficient contrast between text and background colors, making reading content easier for users with color vision deficiencies.

Accessible Forms

  • The website's forms are all designed to be accessible, including proper labeling and error identification.

Clear Navigation

  • The website features clear and consistent navigation, making it easy for all users to find the information they need.

Video Accessibility

  • The site's video content includes captions and/or transcripts, making it accessible to deaf and hard-of-hearing users.

Continuous Improvement

  • Gen Con is committed to regularly reviewing and updating its website to improve accessibility and comply with changing guidelines and standards.

Wellness Tips

Following these recommendations can create a healthy, enjoyable experience at Gen Con.

Practice Good Hygiene

  • Wash hands frequently with soap and warm water.
  • Use hand sanitizer before and after events, meals, and social interactions.
  • Shower daily.

Get Some Rest

  • Relax in the Quiet Room in Room 211 in the Convention Center.
  • Aim for 7-8 hours of sleep per night.
  • Take breaks outdoors for fresh air.

Nutrition Matters

  • Drink water instead of sugary drinks to maintain energy and stay hydrated.
  • Plan meal breaks wisely to stabilize energy levels with proteins and whole foods.
  • Carry healthy snacks like fruit, nuts, or protein bars.

Plan Ahead

  • Wear comfortable shoes and bring an extra layer for varying temperatures inside the ICC.
  • Bring a reusable water bottle.
  • Masks are not required but highly recommended.

Be Mindful of Yourself and Others

  • Prioritize health and wellness. Take breaks as needed and be mindful of signs of anxiety.
  • Check-in with others if they seem to be having a hard time. Always choose kindness and empathy during interactions.