Items have disappeared from my shopping cart
Posted by catsclaw 8 years agoon 5/15/2016 at 4:48 PM
#1

I had two tickets for an event on my wishlist which says they were processed and added to my cart. They are no longer showing up on my wishlist. What happened?

Also, I cannot check out. There is nothing listed in my cart, but my wishlist has been processed and it says there are tickets in my cart.

Posted by marimaccadmin 8 years agoon 5/15/2016 at 4:50 PM
#2

I have not seen a report of this happening to anyone else, so you should send a screenshot to customerservice@gencon.com so they can look into it.

Marian McBrine
Event Coordinator
Gen Con LLC

Posted by catsclaw 8 years agoon 5/15/2016 at 4:52 PM
#3

I've now had another event which I had a ticket for taken out of my cart.

Posted by marimaccadmin 8 years agoon 5/15/2016 at 4:56 PM
#4

Ok I think because you are an EO of an organization, that's the problem.  You need to view your cart, not your organization's cart. You should see a link for that on your profile.  Please check that and see if it fixes the problem.

Marian McBrine 
Event Coordinator 
Gen Con LLC

 

Posted by catsclaw 8 years agoon 5/15/2016 at 5:04 PM
#5

I'm clicking on "Click here to go to your cart". What should I be clicking on?

Posted by marimaccadmin 8 years agoon 5/15/2016 at 5:08 PM
#6

It's at the top of your profile; it says something like "click here to switch to your personal profile".

Posted by catsclaw 8 years agoon 5/15/2016 at 5:14 PM
#7

Found it. And the events which were disappearing from my wishlist were apparently still in the cart, so it was a display bug, not a checkout bug.

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