We've stayed at two hotels for Gen Con, the Hyatt Regecy and The Westin since 2008 - 2009.
At first, we stayed at the Hyatt. It was comfy. The staff wonderful. The rooms are larger than in The Westin, and there are tables on the second floor for quick games. There's a Subway in the lobby for a quick breakfast, and a wonderful "house" restaurant, One South, for a buffet breakfast on Sunday, before our party parts ways, until the next year. One of the things that made the decision to switch hotels was, every year, the Hyatt always had something wrong going on with the elevators. The second, and final, thing that prompted us to move to another connected hotel was the problems between the Hyatt and its housekeeping staff. On the last night of our stay, we noticed a letter from housekeeping to gain support in their struggle against management.
The following year, we moved over to The Westin. I love the location of The Westin. With the skywalk, it's a virtual straight shot to the Exhibitor's Hall. Unlike the Hyatt, using the skywalk, where you have to back track to get to the Exhibitor's Hall.
The beds at The Westin are beyond comfortable. The staff is very helpful, and will go above and beyond to make our stay as comfortable as possible. Being "vertically challenged" and using a wheelchair, I find it challenging to climb into the beds. So, one year, I came up with an idea to ask them to remove the pedestal in order to lower the bed to make it easier to get in the bed.
The Westin had a some hickups, when it comes to service. Housekeeping would do a sub-par job cleaning the rooms we were in. I would look past it because of the prime location. I hope this year things will change, for the better.