Housing issues
Posted by aaronmlopez 5 years agoon 6/4/2019 at 4:55 PM
#1

I have an exhibitor badge now (my regular badge has been refunded) but already had my own housing (in block) and now my housing has disappeared from my "My Housing" link. Who do I need to contact?

 

Posted by roderick 5 years agoon 6/4/2019 at 5:09 PM
#2

Contact customerservice@gencon.com and they should be able to sort you out. 
 

Posted by aaronmlopez roderick 5 years agoon 6/4/2019 at 5:13 PM
#3

roderick wrote:
Contact customerservice@gencon.com and they should be able to sort you out. 
 

Thank you! I have just emailed them... I am feeling REALLY anxious about it now... (Not a time to be going to Gen Con and find out that your housing is no longer happening... Especially when you have roommates staying with you!)

Posted by mikeboozer aaronmlopez 5 years agoon 6/4/2019 at 5:28 PM
#4

aaronmlopez wrote:
roderick wrote:
Contact customerservice@gencon.com and they should be able to sort you out. 

Thank you! I have just emailed them... I am feeling REALLY anxious about it now... (Not a time to be going to Gen Con and find out that your housing is no longer happening... Especially when you have roommates staying with you!)

Your reservation is intact. Refunding a badge does not cancel your housing reservation. It will just no longer show up on your "My Housing" page. You can contact Gen Con housing to confirm your reservation gchousing@q-rooms.com

Mike Boozer
Customer Service & Event Team Manager
Gen Con LLC 
 

Posted by aaronmlopez mikeboozer 5 years agoon 6/4/2019 at 5:51 PM
#5

mikeboozer wrote:
aaronmlopez wrote:
roderick wrote:
Contact customerservice@gencon.com and they should be able to sort you out. 

Thank you! I have just emailed them... I am feeling REALLY anxious about it now... (Not a time to be going to Gen Con and find out that your housing is no longer happening... Especially when you have roommates staying with you!)

Your reservation is intact. Refunding a badge does not cancel your housing reservation. It will just no longer show up on your "My Housing" page. You can contact Gen Con housing to confirm your reservation gchousing@q-rooms.comMike Boozer
Customer Service & Event Team Manager
Gen Con LLC 
 

Thank you, Mike! 

This is the first time I am going as an Exhibitor so I have been in panic mode! But, until they sort this out, I will be unable to see if I can get a closer hotel? (Not worried, just always hoping for a connected hotel... The two times I have managed to get one have spoiled me! lol!)

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